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Balanced Accounting LLP, Unit K, The Brewery, Bells Yew Green Road, Tunbridge Wells, Kent TN3 9BD
0330 111 5010

Terms & privacy

HomeTerms & privacy

Terms of Use and Privacy Policy

Terms of Use

This website (“the Site”) is owned and published by Balanced Accounting LLP, a limited liability partnership registered in England and Wales (“the Firm”) with registered number OC334035 and VAT registration number 924546711.. Use of the Site is subject to these terms of use (“Terms”) and to the laws of England and Wales.

By visiting the Site (“Use”) all entities (“Users”) are deemed to accept the Terms, which may be varied by the Firm from time to time without notice and republished on this page.

These Terms only govern your Use of this Site. Terms and conditions applying to all other aspects of business relationships between the Firm and its clients are as set out in the Firm’s Terms of Engagement and Standard Terms of Business, both of which are issued to new clients in advance of any services being provided to them and by the Customer Privacy Notice detailed below.

Use of the Site creates no legal relationships between Users and the Firm other than as specified herein. Whilst the Firm aims to maintain the Site to a reasonable standard, errors, omissions and service interruptions may occur and the Firm accepts no ongoing obligation or responsibility to operate the Site.

Neither the Firm nor any of its partners or employees gives any representation or warranty as to the accuracy, veracity, completeness or reliability of any information on the Site nor as to the fitness of the Site for any particular purpose nor as to the safety, fitness for purpose or quality of products or services offered by other organisations whose websites can be visited via the Site.

It is the responsibility of Users to independently verify information obtained from or via the Site. In no circumstances shall the Firm or any of its partners or employees be liable for any losses or damages suffered as a result of Use of the Site.

All content on the Site including all imagery and text is protected by copyright and may not be reproduced or appropriated other than as allowed by law in whole or in part in any form or via any medium without advance permission in writing from the Firm. Should the Firm’s intellectual property rights be violated, it reserves the right to pursue whatever actions may be necessary to prevent ongoing violation and to recover costs and damages through legal proceedings.

Use of the Firm’s Trade Marks or of substantively similar names or phrases including registering them as domain names is prohibited by law. Other Trade Marks referred to on the Site are acknowledged as belonging to their respective owners.

Privacy Policy for Site visitors

The Firm does not collect any personally identifiable information from Users other than through its contact form via which Users may submit enquiries. The Firm may retain and use enquirers’ details for marketing and accounts and records purposes and is registered accordingly with the Information Commissioner’s Office with Data Protection Register registration number Z1253808. See the Customer Privacy Notice below for further information.

As a result of computers being used to visit the Site, the Firm is supplied via its hosting provider with anonymous information that is generally limited to listing Users’ internet browser versions, operating systems and IP addresses. None of this information identifies any User personally to the Firm. Such information is used in aggregate form to help the Firm manage and optimise Site design and may be provided to ISPs and law enforcement agencies in the event of abuse or attempted abuse of the Site by any User.

The Site includes links to other websites that are not under the Firm’s control and that have their own terms of use and privacy policies.


Our website collects data from the device that is being used to view it in order to operate effectively, provide content in a format that is best suited to that type of device and to provide you with the best browsing experience. It does this by recording how you interact with the website using technologies like cookies.

We can be contacted via the details on our contact us page, by phone on 0330 111 5010 or in writing at Balanced Accounting LLP Unit K, The Brewery Bells Yew Green Tunbridge Wells TN3 9BD.

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Customer Privacy Notice (including in respect of the GDPR)

1. Purpose of this notice

This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 1998 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

2. About us

Balanced Accounting LLP (“we”, “us”, “our” and “ours”) is an accountancy firm. We are registered in England and Wales as a limited liability partnership under number OC334035 and our Registered Office is at Unit K, The Brewery, Bells Yew Green Road, Bells Yew Green, Tunbridge Wells, Kent, TN3 9BD.

For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.

We have appointed a Data Protection Officer. Our Data Protection Officer is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at paragraph 12 (Contact Us), below.

3. How we may collect your personal data

We obtain personal data about you, for example:

When you request a proposal from us in respect of the services we provide;

When you engage us to provide our services and also during the provision of those services;

When you contact us by email, telephone, post  or social media, (for example when you have a query about our services);

From third parties you have permitted to send us your information (for example your investment or pension provider, HMRC); or

From third parties and/or publicly available resources (for example, from your employer or from Companies House).

4. The kind of information we hold about you

The information we hold about you may include the following:

Your personal details (such as your name, address, national insurance number, tax codes, salary details or business details);

Details of contact we have had with you in relation to the provision, or the proposed provision, of our services;

Details of any services you have received from us;

Our correspondence and communications with you;

Information about any complaints and enquiries you make to us;

Information from research, surveys, and marketing activities;

Information we receive from other sources, such as publicly available information, information provided by your employer or our clients or information from our member network firms.

5. How we use personal data we hold about you

We may process your personal data for purposes necessary for the performance of our contract with you and to comply with our legal obligations.

We may process your personal data for the purposes necessary for the performance of our contract with our clients. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client.
We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.

We may process your personal data for certain additional purposes with your consent and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

5.1 Situations in which we will use your personal data

We may use your personal data in order to:

Carry out our obligations arising from any agreements entered into between you or your employer or our clients and us (which will most usually be for the provision of our services);

Carry out our obligations arising from any agreements entered into between our clients and us (which will most usually be for the provision of our services) where you may be a subcontractor, supplier or customer of our client;

Provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes; and

Notify you about any changes to our services.

In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.

We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.

5.2 Data retention

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:

The requirements of our business and the services provided;

Any statutory or legal obligations;

The purposes for which we originally collected the personal data;

The lawful grounds on which we based our processing;

The types of personal data we have collected;

The amount and categories of your personal data; and

Whether the purpose of the processing could reasonably be fulfilled by other means.

5.3 Change of purpose

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.

Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.

6. Data sharing

6.1 Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

6.2 Which third-party service providers process my personal data?

“Third parties” includes third-party service providers. The following activities are carried out by third-party service providers: IT and cloud services, professional advisory services, professional insurance service and banking services.

All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

6.3 What about other third parties?

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.

7. Transferring personal data outside the European Economic Area (EEA)

We will not transfer the personal data we collect about you outside of the EEA.

8. Data security

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

9. Rights of access, correction, erasure and restriction

9.1 Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.

9.2 Your rights in connection with personal data

Under certain circumstances, by law you have the right to:

Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.

Request correction of the personal data that we hold about you.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.

Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights, please email our data protection point of contact:

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

10. Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our data protection point of contact, Hazel Wells, at

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

11. Changes to this notice

Any changes we may make to our privacy notice in the future will be updated on our website.

This privacy notice was last updated on 22 May 2018.

12. Contact us

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email our Data Protection Point of Contact Hazel Wells, at or on 0330 111 5010.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s  contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane

Telephone – 0303 123 1113 (local rate) or 01625 545 745

Website –

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